Shipping policy

SHIPPING POLICY

Last updated: 11 August 2026

At Encore Golf Company, we aim to make ordering pre-owned golf equipment simple, secure and straightforward.

1. DELIVERY AREA

We currently deliver to addresses within the United Kingdom.

If you are located outside the UK and would like to purchase an item, please contact us before placing your order to discuss whether delivery may be possible.

2. DISPATCH

We aim to dispatch orders as quickly as possible, normally within 1–2 working days of receiving payment.

Orders are dispatched using a suitable tracked delivery service.

Once your order has been dispatched, you will receive any available tracking information so that you can follow its progress.

3. DELIVERY TIMES

Estimated delivery times will depend on the delivery service used and your location.

As a guide, most UK orders should arrive within approximately 2–5 working days after dispatch.

Delivery times are estimates and are not guaranteed, as delays can occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather or other disruption.

If your order has not arrived within a reasonable timeframe, please contact us and we will investigate the delivery with the courier.

4. DELIVERY COSTS

Delivery charges are displayed at checkout before you complete your purchase.

Where free delivery is offered, this will be clearly stated on the relevant product listing or at checkout.

5. TRACKING

Where a tracked delivery service is used, tracking information will be provided to you once your order has been dispatched.

Please ensure that the delivery address and contact details provided at checkout are correct.

6. DELIVERY ADDRESS

We can only deliver to the address provided when the order is placed.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

7. DELAYS OR LOST DELIVERIES

If your order is delayed or appears to have been lost in transit, please contact us.

We will investigate the issue with the relevant delivery provider and take appropriate action.

We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them, except where you have independently arranged a carrier that was not offered by Encore Golf Company.

Nothing in this policy affects your statutory rights as a consumer.

8. DAMAGED PACKAGES

All golf equipment is carefully packaged before dispatch.

If your package arrives visibly damaged, please take photographs of the packaging and the item where possible and contact us as soon as possible.

We will investigate the matter and work with you to resolve the issue.

9. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Please check your delivery information carefully before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us so that we can arrange the next steps.

Additional delivery charges may apply where a new delivery is required as a result of incorrect information supplied by the customer, where legally permitted.

10. STATUTORY RIGHTS

This Shipping Policy does not affect your statutory rights under UK consumer law.

If an item does not arrive within the agreed delivery period, or within the applicable legal timeframe, you may have rights to cancel your order or seek an appropriate remedy.

For information about cancellations, returns and refunds, please see our Returns & Refunds Policy.

11. CONTACT

If you have any questions about delivery or your order, please contact us:

Encore Golf Company

Email: encoregolfcompany@gmail.com

Website: encoregolfcompany.co.uk