Terms of service
TERMS OF SERVICE
Last updated: 11 August 2026
1. ABOUT ENCORE GOLF COMPANY
Welcome to Encore Golf Company.
These Terms of Service set out the terms that apply when you use our website or purchase products from Encore Golf Company.
Encore Golf Company is a sole trader business based in Scotland and operates as an online retailer of pre-owned golf equipment.
By using our website or placing an order with us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.
Our website is hosted and powered by Shopify.
2. OUR PRODUCTS
Encore Golf Company specialises in pre-owned golf equipment, including golf clubs, bags, trolleys and golf technology.
Because our products are pre-owned, individual items may show signs of previous use. We make every reasonable effort to accurately describe and photograph each item before sale.
Where appropriate, product listings will provide information about the condition of the club or equipment, including details of grips, shafts, heads and other relevant components.
Images are intended to provide an accurate representation of the item. However, colours and appearance may vary slightly depending on your device or screen.
Unless specifically stated otherwise, products sold by Encore Golf Company are pre-owned rather than brand new.
3. PRODUCT CONDITION
We aim to provide clear and accurate descriptions of the condition of every item.
Customers should carefully review the photographs, description and condition information before purchasing.
Normal signs of previous use on pre-owned golf equipment do not constitute a fault where these have been accurately described or are reasonably apparent from the photographs provided.
Nothing in these Terms affects your statutory rights under UK consumer law.
4. PRODUCT AVAILABILITY
All products displayed on our website are subject to availability.
As Encore Golf Company sells individual items of pre-owned equipment, some products may be unique and may not be available again once sold.
We reserve the right to correct genuine errors in product descriptions, pricing or availability.
If an obvious pricing or listing error occurs, we may contact you before dispatch to confirm whether you wish to proceed at the correct price. If we cannot fulfil your order, we will provide a full refund of any payment made.
5. ORDERS AND PAYMENT
When you place an order through our website, you are making an offer to purchase the selected product.
Your order will be confirmed once we have accepted the order and received payment.
We accept the payment methods made available through our Shopify checkout.
You are responsible for providing accurate delivery and contact information when placing your order.
If you provide incorrect delivery information, this may affect our ability to deliver your order.
6. PRICES
All prices displayed on our website are in pounds sterling (£).
The price payable for a product is the price displayed at the time you place your order, together with any applicable delivery charges.
We reserve the right to correct genuine pricing errors.
Any promotional offers will be subject to the terms stated at the time of the promotion.
7. SHIPPING AND DELIVERY
We aim to dispatch orders as quickly as reasonably possible.
Estimated delivery times are provided for guidance and may vary depending on the delivery service used and circumstances outside our reasonable control.
We will provide customers with appropriate delivery information following purchase.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
For consumer purchases, responsibility for the goods remains with Encore Golf Company until the goods come into the physical possession of you or a person you have identified to receive them, except where you have independently arranged for a carrier not offered by us.
8. RETURNS, CANCELLATIONS AND REFUNDS
Our Returns & Refunds Policy forms part of these Terms of Service.
For online purchases, consumers have statutory cancellation rights under applicable UK consumer law. Further information about cancellation, returns and refunds is provided in our Returns & Refunds Policy.
Nothing in these Terms or our Returns & Refunds Policy is intended to remove or restrict any statutory rights you have as a consumer.
Where an item is returned because you have changed your mind, it should be returned in accordance with the conditions set out in our Returns & Refunds Policy.
If an item is faulty, damaged or not as described, please contact us as soon as possible so that we can investigate and provide an appropriate remedy in accordance with your statutory rights.
9. FAULTY OR MISDESCRIBED PRODUCTS
Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
If a product is faulty, not as described or does not meet the standards required by law, please contact Encore Golf Company.
We will assess the issue and provide the appropriate remedy required by law.
10. WEBSITE USE
You may use our website for lawful purposes only.
You must not use our website:
- for any unlawful purpose;
- to attempt to gain unauthorised access to our website or systems;
- to introduce viruses, malware or other harmful material;
- to interfere with the operation or security of our website;
- to copy or reproduce our website content for commercial purposes without permission.
We may restrict access to our website where necessary to protect the website, our business or our customers.
11. INTELLECTUAL PROPERTY
The Encore Golf Company name, logo, branding, photographs, text and other original content displayed on our website belong to Encore Golf Company or are used with permission.
You must not reproduce, copy, modify or commercially use our original content without our prior written permission.
Product manufacturer names, trademarks and logos belong to their respective owners.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or functionality provided by third-party services.
These services may include payment providers, delivery providers, social media platforms and other third-party services.
We are not responsible for the content, availability or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
13. WEBSITE INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, occasional errors, omissions or inaccuracies may occur.
We reserve the right to correct errors and update information where necessary.
Nothing in these Terms limits your statutory rights as a consumer.
14. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Our website is hosted by Shopify, and Shopify may process personal information as necessary to provide the online store and related services.
Please see our Privacy Policy for further information about how personal information is collected and used.
15. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits your statutory rights or our liability for matters that cannot legally be excluded or limited.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
16. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
This may include events such as severe weather, natural disasters, industrial action, significant transport disruption, technical failures or other events beyond our reasonable control.
Where such an event occurs, we will make reasonable efforts to minimise any disruption to our customers.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version applicable to your purchase will be the version in effect at the time your order is accepted.
The latest version of these Terms will always be available on our website.
18. GOVERNING LAW
These Terms of Service are governed by the law of Scotland.
Any disputes will be subject to the applicable courts of Scotland, subject to any mandatory rights you may have as a consumer.
19. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Encore Golf Company
Email: encoregolfcompany@gmail.com
Website: encoregolfcompany.co.uk
Our business address and any other legally required business information can be found on our Contact page.